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# SupportWave

> How SupportWave and Infainite executed a 12-week Agentic SDLC transformation—platform separation, Azure architecture modernised for international scale, automated delivery workflows, and strengthened posture for Series A technical due diligence.

**Canonical:** https://infainite.ai/case-studies/supportwaveuk
**HTML:** https://infainite.ai/case-studies/supportwaveuk
**Source:** src/data/caseStudies/supportwaveuk.md

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# SupportWave x Agentic SDLC

## From Legacy Constraint to Series A-Ready Delivery in 12 Weeks

## Executive Overview

SupportWave is a fast-scaling UK SaaS company delivering agentic interview and placement services. As the business approached Series A, leadership required assurance that the platform could scale globally, withstand technical due diligence, and sustain rapid product evolution.

In partnership with Infainite, SupportWave executed a 12-week transformation using the infainite Agentic SDLC operating model, separating legacy constraints from growth pathways while modernising Azure architecture for international scale.

The result: improved platform assurance, near-complete test coverage, automated delivery workflows, and renewed executive confidence ahead of investment and expansion.

## The Challenge

### Scaling at pace without compromising assurance

SupportWave faced a common high-growth inflection point:

- Legacy components constraining architectural flexibility
- Increasing assurance expectations tied to Series A diligence
- Need for global-ready Azure architecture
- Ongoing product roadmap commitments that could not pause

The requirement was not simply migration. It was disciplined execution under time pressure, modernising the platform without slowing momentum.

## The Approach

### Operating-model-led transformation, not a replatforming project

Infainite deployed Agentic SDLC as a full delivery operating model across engineering workflows.

This included:

- Structured planning-to-release workflows
- Automated testing and validation gates
- Traceable change management
- Parallel remediation and enhancement delivery
- Clear separation of legacy and growth pathways

The focus was execution discipline, automation, and measurable assurance, not just technical change.

## The Solution

### Platform separation and scale-ready Azure foundation

Within 12 weeks, SupportWave achieved:

- Full separation of legacy and growth platforms
- New Azure deployment architecture aligned to global expansion
- End-to-end automated delivery workflows
- Completion of platform audit remediation backlog
- Continued feature delivery throughout transformation

This was not acceleration through risk. It was acceleration through control.

## The Outcome

### Series A readiness with operational confidence

By program completion:

- Two independent platform tracks aligned to business strategy
- Audit remediation fully addressed
- Delivery automation embedded across the SDLC
- Near-100% code test coverage achieved
- Significantly strengthened posture for technical due diligence

Executive impact:

Renewed CTO confidence, improved investor readiness, and a platform foundation capable of supporting international scale.

## Strategic Impact

SupportWave now operates with:

- Lower execution risk
- Higher delivery velocity
- Stronger assurance posture
- Clear separation between innovation and legacy obligations

With operating discipline embedded, growth can now be pursued without structural constraint.

## What the Client Says

> Infainite delivered exactly what we needed at a pivotal stage in our growth journey. In just 12 weeks, they helped us decisively separate legacy constraints from our growth platform, modernise our Azure architecture for international scale, and embed genuine delivery discipline through their Agentic SDLC model.
>
> As a result, we significantly improved our technical assurance posture, accelerated roadmap delivery, and enhanced our readiness for investor diligence — all without operational disruption.
>
> Infainite combines strategic thinking with disciplined execution. I would highly recommend them to any organisation serious about building scalable, high-quality software delivery capability.
>
> — **Darren Strydom**, CTO, SupportWave